OUR RESTAURANT WAS STILL DOING GOOD, WHY DO WE NEED TO UPGRADE?

The biggest difference when running restaurants, shops under the model of FAMILY and ENTERPRISE is in the management and operation.
We understand the values of doing restaurant business by family style but the business trend has changed.
Or accepting the lag or growing up in the digital age!

FAMILY BUSINESS CONCEPT
SALES
Manual: take order by pen and paper, notebook, etc.
 
 
MANAGEMENT

Family members: often use “family members” to manage and able to sense the peace of mind. Managers always have to go on-site to supervise all activities: work shifts, times, operations, sales.

OPERATION
No clearly process: manual operation, inconsistent and difficult to stabilize process and quality
 
 
 
INFORMATION PROCESSING
Very difficult to change: have to completely refresh when changing menus or adjusting prices. It takes time to re-inform to employees.
 
LOSS
Difficult to control: difficult to compare, collate and find out the reason because most of them were using “family member” for managing. Almost uncontrollable of loss and storehouse.
 
CUSTOMER
In the narrow range: selling for around area. No customer management tools. No promotions and customer service, marketing campaigns.
 
 
BUSINESS DATA
Not visual, difficult to aggregate: can’t be seen instantly, the data takes time to aggregate. It is very difficult to review historical indicators to consider making business decisions for the future.
 
 
 
INTERACTION AT WORK
Wasting time: manually interact and have to inform by verbal communication.
 
 
EMPLOYEE
Unclear expertise: A person who does a lot of work causes a messy operation, hard to control responsibilities. The operation seems like flexible but it’s truly tiring, especially in the peak hours.
 
SCALE
Small and narrow: Only can endure from 1 to 3 outlets. Couldn’t be expanded. Couldn’t attract more capital flows due to the lack of a standardized process and operation tool.
ENTERPRISE BUSINESS CONCEPT
SALES
Quickly: Ordering on POS, mobile devices, ipad. Adding-on new dishes, changing dishes flexibly and quickly.
 
MANAGEMENT

Permission: No need to use “family member” however still able to sense of trust. Restaurant managers do not depend on space and time, just using the management monitoring system.

OPERATION
Automation process: Automatical operating by devices, systems. Standardization of processes, consistency of operation. Make a customer credibility. Keep quality and price going consistently.
 
INFORMATION PROCESSING
Easily customizable and synchronize: Adjusting information, adding new item, adjusting prices at any time on the system and sync at all points of sale.
 
LOSS
Strict controlling: Easy to compare, find the reason if occurring losses. Automating quantification of ingredients and production processes minimizing the losses.
 
CUSTOMER
Large scale: Widespread sales. Managing detailed customer information for better caring. Easily setting up the own promotion policies and launching marketing activities to customers.
 
BUSINESS DATA
Visually, Immediately: Business metrics are instantly viewable on an hourly basis, without the need of time to sum up necessary reports. The entire business history and all incurred transactions are stored for analysing, collating and making decision for future business operations and expanding.
 
INTERACTION AT WORK
Fast: Automatically inform information through specialized systems, with reminders, warnings.
 
 
EMPLOYEE
Professionalisation: Each individual manages only one stage in the operation by their own task so that helps all activities can be accurately, smoothly and promptly at any time.
 
SCALE
Easily expand to a large chain: Easily expand the business to tens or even hundreds outlets. Increasing the ability to attract investment capital from professional investors.

Please connect with our expert for more information about what are the differences between the family dining business and restaurant operation followed by enterprise rule?